Thanks to your partnership and support, HealthPartners experienced unprecedented membership growth in 2007. In fact, we added more than 60,000 new medical members and approximately 20,000 new dental members to break the 1 million member mark! Thank you!

We look forward to delivering exceptional care and a great member experience to all our new and existing members. Building on HealthPartners successes in 2007 we plan to work to deliver an even better experience in 2008.

Key 2007 accomplishments:

• Top-ranked health plan in Minnesota for customer satisfaction according to the National Research Corporation in the largest assessment of customer satisfaction in the nation.
• Overall health plan satisfaction scores rose from 62.2 percent to 68.6 percent in 2007 in our Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores.

• For the third year in a row, we were the only Minnesota health plan ranked in the top 50 in the U.S. News and World Report/NCQA Best Health Plans report.
• National Committee for Quality Assurance “Excellent” accreditation status, seven years in a row.
• National Quality Forum’s 2007 National Quality Healthcare award winner.
• Set the national eValue8 benchmark in six out of seven areas.

We appreciate your partnership in achieving this record growth. It’s a great to start 2008 in such a strong position. We look forward to partnering with you over the next year to continue the momentum.

Chronic diseases, such as heart disease and diabetes, are among the most prevalent, costly and preventable of all health problems. Your employees deserve health care customized to their specific needs, which is why HealthPartners offers a unique approach to Disease Management.

First, we use claims analysis and our award-winning health assessment to identify members with these conditions. Then we reach out to every individual who is at risk. These members receive a mailed packet detailing the integrated programs and services that can help them manage their condition and get healthier.

In order to best fit every member’s needs, we stratify members from low to high severity. This helps us provide targeted, actionable intervention tailored to fit each member’s needs. We contact members with moderate to severe risk by phone and invite them to participate in programs best for their conditions.

Last year, HealthPartners engaged 13,589 members whom we identified as having coronary artery disease (CAD), diabetes or both CAD and diabetes. Of those, most members chose to enroll in programs:

• CAD: 69 percent
• Diabetes: 74 percent
• CAD and diabetes: 79 percent

Plus, member satisfaction with HealthPartners Disease Management programs ranges from 85-95 percent.

Here’s the full scope of the member experience:

Low Severity	Moderate Severity	High Severity
Welcome packet Online stratification survey Invitation to participate in a phone course or online program, such as weight management and 10,0o0 Steps® Quarterly newsletters Invitation to take an annual health assessment Physician reports annually Member report annually Preventive care reminders Annual satisfaction survey Number of Contacts: 4	Welcome packet Telephonic assessment In-depth handbook Telephonic counseling quarterly Quarterly newsletter Invitation to take an annual health assessment Physician reports annually and as needed Member report annually Preventive care reminders Annual satisfaction survey   Number of Contacts: 8	Welcome packet Telephonic assessment In-depth handbook Telephonic counseling monthly Quarterly newsletter Invitation to take an annual health assessment Physician reports annually and as needed Member report annually Preventive care reminders Annual satisfaction survey   Number of Contacts: 16

Learn more about HealthPartners Disease Management programs.

HealthPartners Healthy Pregnancy program is now available to help your employees who are pregnant or planning a pregnancy turn their great expectations into a healthy baby.

When expectant mothers live a healthy lifestyle, they improve their chances of delivering a healthy baby. While there is never a guarantee that a baby will be perfectly healthy, certain behaviors can help a baby have the best chance at a healthy start. Plus, early identification of potential risks can be critical to a healthy delivery and healthy baby.

With HealthPartners Healthy Pregnancy program, employees who are planning a pregnancy have access to a health assessment tailored to them and ten e-mails about preparing for a pregnancy.

Your employees who are currently pregnant will receive:

• An online, confidential pregnancy health assessment that identifies any risks for a difficult pregnancy
• Twenty, bi-weekly e-mail newsletters tailored to a specific stage of pregnancy
• Personalized phone coaching from a registered nurse if an employee is identified as at risk for a difficult pregnancy

The Healthy Pregnancy program is included for fully-insured groups and available for purchase by self-insured groups. In addition, both fully-insured and self-insured groups may add an incentive strategy and a customizable communications toolkit to the Healthy Pregnancy program for an additional fee. If you have any questions, please contact your HealthPartners sales executive or your broker.

Original strength Zyrtec® no longer requires a prescription!

HealthPartners is encouraging members to use Zyrtec® over-the-counter, rather than switch to an alternative prescription allergy medication. This will reduce out-of-pocket expenses for employees and utilization for employers.

Members currently receiving prescription Zyrtec® were notified of this change and mailed a $5 coupon towards the purchase of over-the-counter Zyrtec® last month. The coupon can be presented at any retail store or pharmacy where over-the-counter medications are available.

Please contact your HealthPartners sales executive or your broker with any questions.

As you know, HealthPartners has a longstanding commitment to health promotion - it is central to our mission and vision and to the value we offer our employers, members and patients. We recognize the growing demand and need in the market for health promotion services and programs.

This month, Sharon Stein joined HealthPartners as Vice President, Health Behavior Group. Sharon will be focusing on the operations and growth of the Health Behavior Group. Nico Pronk, who has led the development of this nationally recognized product line, will continue his leadership as the Vice President of Health Management, focusing on health promotion, product development, national leadership and business development.

Prior to this, Sharon held senior level positions at Ceridian Corporation with overall responsibility for Ceridian Lifeworks including sales, account management and business operations. Sharon and Nico will continue the expansion and growth the HealthPartners health promotion products in their joint roles.

HealthPartners currently has an array of products and services to meet this demand, with solutions including our proprietary Health Assessment, 10,000 Steps® program, phone-based healthy lifestyle coaching and web-based health promotion programs. Our new product offering, Healthy Benefits, integrates these health promotion programs to encourage and support members with healthy lifestyle behaviors.

Learn more about HealthPartners health solutions.

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